If you wish to return an unwanted item please contact us by emailing sales.calverts@btconnect.com We are happy for you to unpack and inspect the item properly, however if you have used or installed the item, we will only make a partial refund to cover the loss in value of the product. Please note this could be up to 50% of the value of the item. Please provide your order number so that we can deal with your query as efficiently as possible. You must notify us within 14 working days of delivery of your order if you want to return an unwanted item and we will provide you with a Returns Authorisation number. All 'no fault returns' must be returned at the customers own cost. The Product must be in their original packaging, as new and unused, and must include all parts, accessories and manuals. All sealed items must remain sealed. If an item is returned incomplete or used we reserve the right to charge to reflect diminished value. Due to hygiene reasons, we cannot accept Vacuum Cleaners and Headphones back as no-fault returns if they have been switched on and used.