Terms and Conditions

1.01 Agreement By using the Website you agree to be bound by these Terms.

1.02 Amendments We reserve the right to: Update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms. Modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.

1.03 Registration You warrant that: The personal information which you are required to provide when you register is true, accurate, current and complete in all respects. You are not impersonating any other person or entity. The products purchased on this site are for private and domestic use only and are not for re sale. You will notify us immediately of any changes to the personal information by e-mailing or telephoning our customer service representatives at: E-Mail address: sales.calverts@btconnect.com Tel: 0191 581 2731

1.04 Privacy Policy We will treat all your personal information: As confidential and will only disclose the same in the circumstances set out below In accordance with Data Protection legislation from time to time in force in England and Wales. When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner's office. We will use your personal information for the following purposes: Processing your orders. To administer this Website. For statistical purposes to improve this Website and its services to you. If you have consented during the registration process, to notify you of products or special offers that may be of interest to you. If you have consented during the registration process, to disclose to other relevant third parties, who may contact you about their products or services that may be of interest to you. If you have consented during the registration process, but do not want us to: Contact you regarding products or services which may be of interest to you. To transfer your data to third parties so that they can contact you about their products and services; Then please write to us at:

Calverts Electrical 60 Church Street Seaham Co Durham SR7 7HF

Subject to your rights of objection, you agree that personal information may be disclosed to reputable third parties who will help process your order. You should be aware that if we are requested by the police or any other regulatory authority investigating suspected illegal activities to provide your personal information, we are entitled to do so.

1.05 Protecting Your Security To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

1.06 Compliance The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. You agree not to upload or transmit through the Website: Any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer. Any material which is defamatory, offensive or of an obscene character.

1.07 Indemnity You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information.

1.08 Third Party Links As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse these. We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.

2.01 Orders All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we (i) debit your credit or debit card or (ii) despatch the goods to you or commence the services, whichever is the earlier. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website. There will be penalty charges if non-deliveries are ignored. If you fail to contact us regarding deliveries within 2 working days after the initial delivery date then a charge will be issued along with the cost of the item been returned. You will only be refunded a partial amount of credit if you make no effort in the case. You will then have to re-order at the current price of the item.

2.02 Cancellation Rights Where you have purchased the goods or services as a consumer (i.e. for private use as opposed to business use), please note that you are entitled to cancel any contract completed with us within 7 days of receipt of the goods or services. If you do cancel a contract pursuant to this clause then: You must notify us in writing by contacting us or send a letter to: Calverts Electrical 60 Church Street Seaham Co Durham SR7 7HF You must retain possession of the goods or services and ensure that the goods or services are kept in the same condition as they were when they were delivered until such time as the goods or services are either collected by us or delivered back to us by you. We will notify you of when we wish to collect the goods or services. The goods and services will be collected by us within 28 days of our receiving your cancellation notice and we will charge the cost of collecting the goods or services, and will deduct this from any sum owed by us to you. Alternatively, you can return the goods or services to us by contacting us on 0191 581 2731 (between the hours of 9.00am to 5.00pm Mon-Sat (Wed 9.00 am to 4.15pm)) to provide you with address details; We will refund any money you have paid to us within 30 days of receipt of your cancellation notice. Please note that we will not be held responsible for any interest payment that you may incur because any refund was made outside of your credit/debit card timescales.

2.03 Price and Payment All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to you. If your delivery address is outside of the United Kingdom and the Island of Jersey you may be subject to import duties and taxes, which are levied once a delivery reaches your country. Any such additional charges must be borne by you. You should note that customs policies vary widely from country to country. We recommend that you contact your local custom office for information. Payment can be made by any major GB issued 3D verified credit or debit card. Payment will be debited and cleared from your account before the despatch of your good or provision of the service to you. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.

2.04 Eligibility to Purchase To be eligible to purchase goods on this Website and lawfully enter into and form contracts on this Website under English law you must: If an individual, be 18 years of age or over. Stipulate a delivery address within the UK. Register your real name, address, phone number, e-mail address any other details requested. By offering to purchase goods and services you represent to us that you are 18 years of age or over and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

2.05 Complaints All complaints should be emailed to sales.calverts@btconnect.com. Each complaint will be dealt with individually and we will attempt to resolve the problem within 5 working days. Please be aware that we may use the email address provided at the point of order to contact you with offers and promotions. We will not pass your contact information on to any other companies.

2.06 Damaged items Please report any damages by email to sales.calverts@btconnect.com as soon as possible after delivery. Please provide a photograph of the damage where possible. Please report all damages prior to use. On receiving your email we will be in touch with further information to resolve the problem.

3.01 Intellectual Property The content of the Website is protected by copyright, trade marks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licensors. You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.

3.02 Limitation of Liability Not with standing any other provision in the Terms, nothing in these Terms: Affect or limit your rights as a consumer under English law. Will exclude or limit our liability for death or personal injury resulting from our negligence. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided to by you. You must bear the risk associated with the use of the Internet. Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can. In particular, we disclaim all liabilities in connection with the following: Incompatibility of the Website with any of your equipment, software or telecommunications links Technical problems including errors or interruptions of the Website Unsuitability, unreliability or inaccuracy of the Website Inadequacy of the Website to meet your requirements To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website.

3.05 Severance If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms. 4.01 Waiver No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

4.02 Entire Agreement These Terms form the entire basis form the entire basis of any agreement reached between you and us.

4.03 Law and Jurisdiction These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.

5.0 Euronics Limited Agency Items John Calvert (Elec) Ltd, trading as Calvertsonline, is an agent for Euronics Limited. Some items from our product range are sold subject to the terms of our agreement with Euronics Limited. These items, referred to as 'Agency’ items or models, are subject to the following criteria: Agency items must be sold at a price determined by Euronics Limited Agency items must be purchased in GBP (£), not Euros (€) Agency items must only be shipped within the territory of the United Kingdom of Great Britain, Northern Ireland and Channel Islands All 'Agency' items are clearly labelled with the following graphic, immediately above the product description.

6.0 Returns

6.01 No Fault Returns If you wish to return an unwanted item please contact us by emailing sales.calverts@btconnect.com We are happy for you to unpack and inspect the item properly, however if you have used or installed the item, we will only make a partial refund to cover the loss in value of the product. Please note this could be up to 50% of the value of the item. Please provide your order number so that we can deal with your query as efficiently as possible. You must notify us within 14 working days of delivery of your order if you want to return an unwanted item and we will provide you with a Returns Authorisation number. All 'no fault returns' must be returned at the customers own cost. The Product must be in their original packaging, as new and unused, and must include all parts, accessories and manuals. All sealed items must remain sealed. If an item is returned incomplete or used we reserve the right to charge to reflect diminished value. Due to hygiene reasons, we cannot accept Vacuum Cleaners and Headphones back as no-fault returns if they have been switched on and used.

6.02 Faulty items We are always happy to help, so if you have any problems or queries with a product please contact us by email at sales.calverts@btconnect.com Customers are advised that after the first 28 days, the first point of contact should be the manufacturer of the item they purchased. Once a manufacturer has confirmed the fault, it is the responsibility of the customer to return the faulty item back to us in as new a condition as possible ie not damaged or missing parts. All items must be insured with their chosen courier to their full retail value. We are only able to provide collection or reimbursement of postage costs within 6 months from date of purchase. We do not cover faults caused by accidental damage, neglect, misuse or normal wear and tear. This Returns Policy does not affect your legal rights. Any returned goods that we receive which are outside this returns policy, such as "no fault found", will be defined as "in dispute", such in dispute items will not be refunded or exchanged. A reason for this will be provided. We are happy to re-ship such "in dispute" items back to you at a cost to yourself, otherwise they be destroyed within 91 calendar days from their receipt back to us.